Privacy Policy

London Direct Chauffeurs LTD
Effective Date: 20/12/2024

At London Direct Chauffeurs LTD (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or visit our website.

1. Information We Collect

We may collect the following types of personal data:
• Personal Identification Information: Name, email address, phone number, and billing details.
• Booking Information: Pickup and drop-off locations, trip details, and preferences.
• Device Information: IP address, browser type, and usage data when you access our website.
• Communication Records: Emails, messages, and inquiries.

2. How We Use Your Information

We use your personal data to:
• Provide and manage our chauffeur services.
• Process payments and invoices.
• Respond to inquiries, feedback, or complaints.
• Improve our services and optimize the user experience.
• Comply with legal obligations.

3. Sharing Your Information

We may share your data with:
• Service Providers: Third-party vendors supporting our services, such as payment processors or IT support.
• Legal Authorities: When required by law or to protect our legal rights.

We will never sell or rent your personal data to third parties.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Data Protection Rights

You have the right to:
• Access, correct, or delete your personal data.
• Object to or restrict the processing of your data.
• Withdraw consent where applicable.
• Lodge a complaint with the UK Information Commissioner’s Office (ICO).

6. Cookies and Tracking

We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

7. Data Security

We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, or misuse.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on our website with the updated effective date.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us:
London Direct Chauffeurs LTD
Flat 1 Fulham Court, Fulham Road, London, England, SW6 5QA
Email: info@londondirectchauffeurs.com
Phone: +447308009009