Frequently Asked Questions
General Information
What is London Direct Chauffeurs Ltd?
A private chauffeur company providing premium transport services in London and across the UK.
Where are you based?
We are based in Central London and operate throughout Greater London and surrounding counties.
What services do you offer?
We provide airport transfers, business travel, event transport, wedding chauffeur services, sightseeing tours, and long-distance travel.
Are your drivers licensed?
Yes. All chauffeurs are fully licensed, insured, and background-checked.
Are your vehicles insured?
Yes. All vehicles carry full private hire and public liability insurance.
What areas do you cover?
We cover London, Heathrow, Gatwick, Stansted, Luton, City Airport, and UK-wide destinations.
Do you operate 24 hours a day?
Yes. Our services are available 24/7 all year.
Do you provide female chauffeurs?
Yes, on request and subject to availability.
What type of vehicles do you offer?
Mercedes-Benz S-Class, E-Class, V-Class, Range Rover, and other luxury vehicles.
Booking and Payments
How do I book a chauffeur?
You can book online, by phone, or via email.
How far in advance should I book?
Book at least 24 hours in advance for guaranteed availability.
Do you take card payments?
Visa, MasterCard, American Express, and major debit cards are accepted.
Do you require a deposit?
Yes, for large bookings or special events.
Is payment required upfront?
For most bookings, yes. Corporate accounts are billed monthly.
Do you accept cash payments?
Yes, but advance confirmation is required.
Do you issue receipts or invoices?
Yes. Receipts are emailed after each trip.
How do I modify or cancel a booking?
Contact us by phone or email. Cancellation charges may apply.
What is your cancellation policy?
Cancellations within 24 hours of pickup may incur full charges.
Do you offer corporate accounts?
Yes. We provide monthly billing and priority booking for corporate clients.
Airport Transfers
Which airports do you serve?
Heathrow, Gatwick, Stansted, Luton, and London City Airport.
Do you monitor flight arrivals?
Yes. We track flights in real time to adjust pickup times.
What happens if my flight is delayed?
Your chauffeur adjusts the pickup accordingly within reasonable limits.
How do I find my chauffeur at the airport?
Your driver meets you at arrivals with a name board.
Is there a waiting time included in the price?
Yes. Up to 60 minutes for airport pickups and 15 minutes for others.
Do you charge for parking?
Yes, airport parking fees are charged at cost.
Do you provide child seats?
Yes, available on request at no extra cost.
Business and Corporate Services
Do you provide executive transport for companies?
Yes. We serve business meetings, roadshows, and conferences.
Can I request a specific chauffeur?
Yes, subject to availability.
Do you provide daily hire services?
Yes. Full-day and half-day hire options are available.
Do you offer Wi-Fi in your cars?
Yes. All executive vehicles include complimentary Wi-Fi.
Can you provide bottled water and newspapers?
Yes, bottled water is standard. Newspapers on request.
Weddings and Events
Do you provide wedding cars?
Yes. We offer luxury wedding chauffeur services.
Can vehicles be decorated?
Yes. Ribbons and decorations on request.
How far in advance should I book?
Book at least one month in advance.
Do you offer guest transport?
Yes. Multiple vehicles available.
Sightseeing and Tours
Do you offer sightseeing tours?
Yes. We provide private tours across London and the UK.
Can you customize a tour itinerary?
Yes. Tours tailored to your schedule.
Are guides available?
Yes. Professional guides available.
Do you offer multi-day trips?
Yes, on request.
Pricing and Inclusions
How is pricing calculated?
Pricing depends on distance, duration, and vehicle.
Are tolls and congestion charges included?
Yes, unless stated otherwise.
Are gratuities included?
No. Tips are optional.
Is VAT included?
Yes, unless specified.
Safety and Comfort
Are vehicles cleaned between trips?
Yes. Vehicles are sanitized after each journey.
Are chauffeurs trained in defensive driving?
Yes. All drivers receive safety training.
Do vehicles have tracking?
Yes. All vehicles have GPS tracking.
Are pets allowed?
Yes, small pets in carriers with notice.
Can I eat or drink in the car?
Non-alcoholic drinks allowed. Food not permitted.
What if I leave an item?
Contact us. We will arrange return if found.
Customer Support
How do I contact customer service?
By phone, email, or form on our website.
Do you offer support outside business hours?
Yes. We operate 24/7.
What if my chauffeur is late?
We monitor journeys and update you immediately.
How do I provide feedback?
Email us or use the form on our site.
Do you handle large groups?
Yes. MPVs and minibuses available.
